SHIPPING POLICY
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Welcome to Palm Luxury! Our shipping policy is designed to provide you with clear and transparent information about our shipping methods, packaging, and costs. We aim to ensure a seamless and hassle-free delivery experience for all our customers, building trust and confidence in every purchase.
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Shipping Methods and Delivery Timeframes
We offer various shipping options to accommodate your needs. The estimated delivery time will depend on the shipping method selected at checkout and your delivery location. Once your order is processed, you will receive an email with tracking information to monitor your shipment’s progress:
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-3 business days
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Overnight Shipping: Next business day​
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Shipping Costs
Shipping costs are calculated at checkout based on your order size, weight, and shipping destination. We offer free standard shipping for orders over $100 USD.
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Packaging
We take great care in ensuring that your items are packaged securely to avoid damage during transit. All items are packed using high-quality materials to guarantee that they arrive in perfect condition.
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International Shipping
We currently offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. International orders may be subject to customs duties, taxes, and other charges, which are the responsibility of the customer.
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Order Processing
Orders are processed Monday through Friday, excluding holidays. Orders placed after 7:00PM EST or during peak times may take longer to process.
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Issues with Shipping
If you experience any issues with your order, such as delays or damage during shipment, please contact us within 7 Days of receiving your order so we can assist you in resolving the matter promptly.
REFUND & RETURN POLICY
Thank you for shopping at Palm Luxury! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to ensure your shopping experience is as smooth as possible.
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Return Eligibility
To be eligible for a return, items must meet the following criteria:
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The item must be in new, unused, and original condition.
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The item must be returned within 30 days of the delivery date.
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All original packaging, tags, and accessories must be included.
Please note: Certain items, such as personalized or custom orders, gift cards, and sale items, may not be eligible for return or refund.
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Return Process
To initiate a return, please follow these steps:
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Contact our customer service team at (Insert Customer service link) within 30 days of receiving your order. Provide your order number and the reason for the return.
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Once your return is approved, we will send you a return authorization and instructions for sending the item back.
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Please ensure the item is securely packed in its original packaging to prevent damage during return shipment.
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Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
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Refund Process
Once we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
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Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the item you want.
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Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with detailed information and pictures of the issue. We will work with you to arrange a return, replacement, or refund, at no additional cost to you.
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Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
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Personalized or custom-made products
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Gift cards
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Sale or clearance items​
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Thank you for choosing Palm Luxury Exotics. We appreciate your business and strive to ensure every customer has a positive shopping experience!